563: Harland Scott on Building Your On-Boarding Standards

Today, we're here to do a deep dive into the on-boarding process and why standards are so important. By the end of this conversation you'll know what the on boarding process done right looks like.  To lead the discussion I've welcomed back on the show, Harlan Scott. Scott is the founder of Harlan Scott Hospitality, where he helps people make their dreams profitable and scalable, simultaneously improving quality of life for the owner and other employees. Again, this is Scott's second time on the show, to hear his full story and advice, head over to wwww.restaurantunstoppable.com/544

Show notes…

Favorite success quote or mantra:

" Give your people the "why". It is not enough to know what to do, your people need to know "why" behind it all."

In this episode with Harlan Scott, we discuss:

• Sharing the "whys" behind your restaurant with your team.
• What the on-boarding process done right looks like.
• Treating your small business like a big business, early on.
• What chapters your on-boarding manual should have.
• Having the appropriate testing to coincide with training and on-boarding process.
• Creating trainer checklists.
• What subchapters should be included in the "Standards" section.
• The appropriate way to communicate training manual updates to your staff.
• What should be included in your risk management section.
• How a management log is tied to risk management.

Resources Mentioned

HR/Payroll Service

• Bamboo
• Restaurants 365
• RSI
• Gusto
• TraxPayroll

Labor Management

• 7 Shifts 
• Hotschedules

RestaurantOwner.com for training templates other other useful resources.

Today's sponsor:

EthicsSuite.com -provide a safe, secure, simple and anonymous communication channel between you and your employees to help you protect your hard-earned reputation and assets. Demonstrate to your team that you are committed to providing a workplace that operates with the highest ethical standards. Staying informed about important issues will help you resolve them internally before they spiral into larger, costly, or public problems.

Cashflowtool.com  A simple powerful and predictive cash flow companion for Qickbooks. Simple, because it requires no data entry, is always up to do and works on any device, anywhere. Powerful, because with it's built-in cash flow calendar, activitiy feed and anomaly detector, you instantly know all aspects of your cash flow with no surprises. Predictive, because you'll know your cash flow today and anticipate it tomorrow.

Contact info:

HarlanScottHospitality.com

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Harlan Scott for joining me for another awesome episode. Until next time!

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!