Restaurant Unstoppable with Eric Cacciatore



In this episode with Mike Milan, we discuss:

  • Being a person of value by solving problems.
  • When in charge, take charge.
  • Fear being the indicator to press on.
  • Leaning into your strengths.
  • Taking away your staff's reasons not to work.
  • How to attract people onto yourself with karma.
  • How recruiting takes non-stop effort every day.
  • Even if you're not hiring, hire people who are a right fit for your business.  Make room for them.
  • Setting standards so you can evaluate staff performance.
  • Having a nest egg of people to draw on for employment opportunity.
  • The significance of cashflow.
  • Becoming active in your community to gain loyal customers.
  • Converting the day to day to processes, while not being overly automated.

With more than 20 years of experience and an MBA from Baylor University, Mike Milan is VP of Customer Success at Finagraph. Prior to joining Finagraph, Mike was President of J&M Investments which owned and operated various companies in the hospitality staffing, food and beverage, real estate management, and consulting industries.


Show notes…

Favorite Success Quote or Mantra.

"Solve a problem."

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Knowledge bombs

  1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?

    1. Having perseverance coupled a strategy.
  2. What is your biggest weakness?

    • Being too kind-hearted.
  3. What's a current challenge? How are you dealing with it?

    • Financial education of business owners.
  4. Share one code of conduct or behavior you teach your team.

    • Treat everyone as if they are your best customer.
    • I will not lie, cheat, steal, or tolerate those who do.
  5. What is one uncommon standard of service you teach your staff?

    • Create an "Aura".
      • Acknowledge in minutes
      • Update
      • Resolve
      • Approach
  6. What's one book we must read to become a better person or restaurant owner?

  7. Share an online resource or tool.

    1. Business Boot Camp
    2. Business Insanity 
  8. What's one piece of technology you've adopted in your restaurant and how has it influence operations?

  9. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?

    1. Solve a problem
    2. Control what you can control
    3. Live, love, laugh.

Contact Info


Thanks for Listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Mike Milan for joining me for another awesome episode. Until next time!


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Direct download: 475_Mike_Milan_mixdown.mp3
Category:general -- posted at: 2:51pm EDT