Kendra Feather got her start in the restaurant industry as a server to supplement her income while while running an underground art gallery. Today, she owns 5 restaurants in Richmond, Virginia. Feather opened Ipanema Cafe in 1998, Garnett's Cafe in 2009, The Roosevelt (with Lee Gregory) in 2011, and was a founding partner of WPA Bakery in November 2012. Garnett's at The Valentine opened in June 2017 and well as Laura Lee's.
Favorite Success Quote or Mantra.
"Make yourself happy. Keep moving forward."
In this episode with Kendra Feather, we discuss:
- Not letting the media pin you up against your friends in the industry.
- Looking at other restaurants in your community as allies and collaborating with them.
- Creating your own "board of advisors."
- Growing your people, so you can step away and focus on other projects.
- Create healthy, friendly competition between your neighboring restaurants.
- Not chasing trends, instead chase what matters to you.
- Being your own publicist.
- Finding your own lane and partnering with those who are strong where you are weak. This allows you to focus on doing what you do best with 100% of your bandwidth.
- Creating opportunity for others.
- What Kendra did differently with her most successful restaurant.
Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
What is your biggest weakness?
- Having the occasional "pity party."
What's one question you ask or thing you look for during an interview?
- If they shit job their former job, don't hire them.
What's a current challenge? How are you dealing with it?
- Cooking in a kitchen that she hasn't cook in for 13 years.
Share one code of conduct or behavior you teach your team.
What is one uncommon standard of service you teach your staff?
- Cultivate servers that are seen and not heard.
What's one book we must read to become a better person or restaurant owner?
GET THIS BOOK FOR FREE AT AUDIBLE.COM
Share an online resource or tool.
What's one piece of technology you've adopted in your restaurant and how has it influence operations?
If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- He who is happiness wins.
- Happiness is not what you always think
Thanks for Listening!
Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Kendra Feather for joining me for another awesome episode. Until next time!
Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!