Restaurant Unstoppable with Eric Cacciatore

Chris Hill is an author, speaker, and podcaster with a background in marketing and business strategy. After a quarter-life crisis, Hill decided to take a leap of faith into the world of restaurants. Today Hill primarily consults in the restaurant industry on leadership, company culture and menu development, as well as speaking to various industry organizations including Fortune 500 brands like Texas Roadhouse, National Restaurant Association, ACF, TEDx and to various culinary schools including Johnson & Wales and Miami Culinary Institute

Show notes…

Favorite success quote or mantra:

You can either make excuses or make it happen. You CAN NOT do both.

In this episode with Chris Hill, we discuss:

  • The challenges that come with building a high-performing team.
  • Interweaving your core values into your brand so that you attract onto yourself team members who share similar core values.
  • Knowing what your employees want and giving it to them. Treating your employees with the same hospitality you treat your guest.
  • Giving up equity in the business to attract onto yourself top talent.
  • Being clear with vision and roles so partnerships work.
  • How to retain great staff once you have them.
  • The role transparency plays in retaining employees.
  • The role empathy plays in retaining staff.
  • How getting your team more involved into the decision making process helps with staff retention.
  • Using expectations accountability, standards, and polices to maintain a high quality team.
  • Why you don't necessary want all "A players".
  • Using feedback mechanisms in your business to maintain a high level of culture.

Resources mentioned in todays episode:

Today's sponsor:

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BentoBox helps restaurants grow their business through a connected suite of tools, offering them an integrated website to connect with their guests and drive revenue online. Restaurant owners and operators are able to easily update menus, promote specials, take catering and event inquiries, sell merchandise, gift cards and more.

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Contact info:

Thanks for listening!

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Huge thanks to Chris Hill for joining me for another awesome episode. Until next time!


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Direct download: 605_Chris_Hill_mixdown.mp3
Category:general -- posted at: 3:30am EDT