Restaurant Unstoppable with Eric Cacciatore

Show notes…

Favorite success quote or mantra:

Jim: Gratitude is the greatest of all virtues and is the cornerstone of all others.

Kelli: Everyone you meet is fighting a battle you know nothing about so be kind always.

In this episode with Jim and Kelli Laube we discuss:

  • Emotional intelligence
  • Being mindful
  • Treating guests like they matter always
  • Making guests lives better through hospitality/service
  • Being thankful/grateful
  • Always try to grow
  •'s resources and values
  • Inventory control
  • The importance of leadership and culture
  • The importance of knowing how to operate ALL aspect of you business from serving up through management
  • Hospitality can turn a bad experience into a good experience
  • Human beings as emotional beings
  • Hospitality MUST expand to your servers
  • Leave guests happier than how they arrived
  • The importance of repeat business
  • Hospitality as an infinite, free resource and how YOU MUST utilize it
  • Hospitality causes your restaurant to stand out
  • The "hospitality gene"
  • Hiring the right people
  • How to work hospitality into your staff and members of leadership
  • YOU MUST show that you care about your staff on a one-on-one level
  • The importance of pre-meal/pre-shift
  • SMILE!!!

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Revel Banner Restaurant Unstoppable Podcast

Recommended Books:

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Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Jim Laube and Kelli Laube for joining me for another awesome episode. Until next time!


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Direct download: 609_jim_and_kelly_mixdown.mp3
Category:general -- posted at: 3:30am EDT