720: Howard Behar on The One Reason for Our Existence

For 21 years Behar led Starbucks' domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan. During his tenure, he participated in the growth of the company from only 28 stores to over 15,000 stores spanning five continents.  He served on the Starbucks Board of Directors for twelve years before retiring. Additionally, Howard is the author of It's Not About The Coffee: Leadership Principles from a Life at Starbucks. His second book is titled The Magic Cup: A Business Parable About a Leader, a Team, and the Power of Putting People and Values First.

Show notes…

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Favorite success quote or mantra:

• "There are no stressful situations, only stressful responses."

In today's episode with Howard Behar we will discuss:

• Serving others is everyone's purpose
• People problems are the hardest to fix
• Going from 28 stores to 15,000
• Your problems are usually people problems
• Forget balance; you need integration
• Depression after retiring
• The six P's
  • Have a purpose greater than yourself
  • Have passion for what you do
  • Be persistent, figure out how to get over, under, or around d obstacles in life; or change course
  • Have patience about your journey
  • Performance: people don't like to be measured; be in the moment
  • Everything we do in life is about serving people
• Communcation
• Trust
• How and Why Starbucks has so many stores so close together
• Servant leadership

Today's sponsor:

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Contact info:

Email Howard's assistant for booking: [e-mail]

Email Howard directly: [e-mail]

Thanks for listening!

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Huge thanks to Howard Behar for joining me for another awesome episode. Until next time!

 

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