Tue, 12 May 2015
Like last week, this week's Talking Tuesday is discussing Danny Meyer's Setting the Table: The Transforming Power of Hospitality in Business. In his book he shares "5 A's for effectively addressing mistakes." If used, these 5 A's can help you convert unsatisfied guest into raving fans. Look, we all know that its a matter of time before someone makes a mistake; it happens. Mistakes make us human, its how we handle these mistakes, that that will define what type of human we are. When faced with mistakes, do not admit defeat and settle for an unhappy guest; choose to recognize a mistakes as an opportunity to take action and show the world how freaking awesome your restaurant is. If you arm yourself with the knowledge that failure isn't when you make a mistake, but instead, its when you fail to capitalize on the opportunities that come with the mistakes you made, you and your team, will become truly unstoppable.
Direct download: 139_5_As_to_effectively_address_a_mistake.mp3
Category:general -- posted at: 2:16pm EDT