Thu, 13 April 2017
In this episode we discuss: surrounding yourself with people who want to make a difference in the world, who aren't just out to benefit themselves. Hard work and believing in yourself pays off. Providing employees with metro cards to get to and from work. at the end of the day if you don't support your community your community won't support you. being a "people person" helps in this industry. Have someone to hold you accountable because you need someone to push you and guide you when you need it. You can't teach hospitality. Increasing staff productivity. Believing in the core values of the company you work for. There is a place out there for you but it will take an effort to find it. Don't tackle a problem right away; be patient and formulate a plan first. Service and hospitality are completely different things. You should want your co-workers to move on and do better things if they want it. If you screw something up just fix it! Don't expect people to come to your restaurant just because you open the doors.
Patrick Patterson has always been drawn to people and their stories. After a stint documenting Texas Death Row for publications such as Playboy, Patterson's career took a different path, restaurants. Patterson, who as a kid, had standard rolls of washing dishes, cleaning spuds, bussing tables, and getting fired for eating croutons and dressing in the walk-in cooler! In 2008, Patterson landed on the steps of the Food Fight Restaurant Group in Madison, WI where he quickly rose from part-time bartender to first time GM & owner. In 2015, Patterson and his family relocated to the NH Seacoast. Today, Patterson is the GM of Block Six, the restaurant at 3S Artspace, a local arts non-profit in Portsmouth.