Restaurant Unstoppable with Eric Cacciatore

In this episode with Doug Mullins, we discuss:

  • Anticipating guest needs and exceeding their expectations.
  • Connecting with your guest by listening, processing, and retaining.
  • Growing your community by connecting your guest.
  • Mastering time management to scale.
  • What qualities to look for in employees.
  • How to take over a failing business.
  • Changing atmosphere to change culture.
  • Not over addressing a paticular demographic.
  • entering into a franchise to steal ideas.
  • Finding the perfect balance of systems and culture.
  • The "Nine Box Model".
  • Using organizational charts and chains  of command to improve communication and structure.

After receiving a degree from western Illinois university, Doug pivoted to a career in sales. 1991 he opened his first bar and grill and would open 3 additional operations by 2005. in 2004 Doug bought into a national sports pub franchise, and then transitioned to become a franchisor consultant for that same operation. In 2014 he joined Ouita Michel Restaurant Group as their Director of Operations, where he remains to this day.


Direct download: 452_Doug_Mullins_mixdown.mp3
Category:general -- posted at: 3:30am EDT