609: Jim and Kelli Laube on The Difference Between Hospitality and Service

Show notes…

Favorite success quote or mantra:

Jim: Gratitude is the greatest of all virtues and is the cornerstone of all others.

Kelli: Everyone you meet is fighting a battle you know nothing about so be kind always.

In this episode with Jim and Kelli Laube we discuss:

• Emotional intelligence
• Being mindful
• Treating guests like they matter always
• Making guests lives better through hospitality/service
• Being thankful/grateful
• Always try to grow
• RestaurantOwner.com's resources and values
• Inventory control
• The importance of leadership and culture
• The importance of knowing how to operate ALL aspect of you business from serving up through management
• Hospitality can turn a bad experience into a good experience
• Human beings as emotional beings
• Hospitality MUST expand to your servers
• Leave guests happier than how they arrived
• The importance of repeat business
• Hospitality as an infinite, free resource and how YOU MUST utilize it
• Hospitality causes your restaurant to stand out
• The "hospitality gene"
• Hiring the right people
• How to work hospitality into your staff and members of leadership
• YOU MUST show that you care about your staff on a one-on-one level
• The importance of pre-meal/pre-shift
• SMILE!!!

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Recommended Books:

• Emotional Intelligence
• Setting the Table

Contact info:

RestaurantOwner.com

Email: [e-mail]

Email: [e-mail]

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Jim Laube and Kelli Laube for joining me for another awesome episode. Until next time!

 

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