788: Adam Rosenbaum, Chief Baller in Charge, The Meatball Shop

Show notes…

Calls to ACTION!!!

• Subscribe to the Restaurant Unstoppable YouTube Channel
• Join the private Unstoppable Facebook Group
• Join the email list! (Scroll Down to get the Vendor List!)

Favorite success quote or mantra:

• "Staying positive in a negative situation isn't naive, it's leadership."

In today's episode with Adam Rosenbaum we will discuss:

• The business side
• Empowering your staff
• Events
• Japanese culture and cooking
• Building a menu around one item
• Scaling
• Building a brand
• Business partners with your best friends
• Ghost kitchens

Today's sponsor:

7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.

P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit www.pgpro.com for the latest information about P&G Professional's solutions and services.

Bbot is the leading contactless order and pay solution for the hospitality industry.  With Bbot, guests can use their smartphones to order what they want, when they want at bars, restaurants, hotels, food halls, and more.  They can also order from home with extensive takeout, delivery, and catering services, commission-free.  Bbot also creates branded interactive menus and table signage, ensuring the best customer experience. By increasing check size and turn times, Bbot can boost revenues over 30%, while enabling your staff to cover twice as many tables.

Knowledge bombs

1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
   • Sense of humor
2. What is your biggest weakness?
   • Sense of humor
3. What's one question you ask or thing you look for during an interview?
   • Will they get along with everyone else
4. What's a current challenge? How are you dealing with it?
   • COVID-19, you have to pivot
5. Share one code of conduct or behavior you teach your team.
   • When someone walks through the door you yell across the room to greet them
6. What is one uncommon standard of service you teach your staff?
   • Respect
7. What's one book we must read to become a better person or restaurant owner?
   • Setting the Table by Danny Meyer
   • GET THIS BOOK FOR FREE AT AUDIBLE.COM 
8. What's one thing you feel restaurateurs don't know well enough or do often enough?
   • Evolve
9. Name one service you've hired.
   • OCRA - On Call Restaurant Accounting
10. What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations?
    • Upngo Pay - Contactless payments for restaurants
11. If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
    • Look someone in the eye when you shake their hand
    • Put down the toilet seat
    • Treat people how you want to be treated

Contact info:

Instagram: @meatballers

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Adam Rosenbaum for joining me for another awesome episode. Until next time!

 

Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!