Restaurant Unstoppable with Eric Cacciatore
Shelley, a San Francisco Bay native, is a graduate of the University of San Francisco. While studying  she developed her skills at the fine-dining restaurant Fleur de Lys, while simultaneously earning her sommelier and culinary certificates.
Today, Shelley is the Wine Director and Proprietor of 4 A16 locations (2 in California and 2 in Japan) as well as SPQR. Shelley was recently recognized by the James Beard Foundation for A16 in the “Outstanding Wine Program” category.  Shelley has also been named “Best New Sommelier” by Wine & Spirits, “Best Wine Director” by San Francisco magazine, and has been nominated annually for “Sommelier of the Year” by Wine Enthusiast since 2012. She co-authored the award winning “A16: Food & Wine”and "SPQR: Modern Italian Food & Wine
Direct download: 237_Shelley_Lindgren_mixdown.mp3
Category:general -- posted at: 6:47pm EDT

Bruce Irving is the Founder of, the Host of Smart Pizza Marketing Podcast and one of my go to authorities on restaurant marketing. Irving is joining us on this episode to discuss email marketing.

Why its so important? What are some of the most common mistakes people make? These questions and more are answered and we also share a TON of resources that will get you started on your email marketing way. This is one you do not want to miss!

Direct download: 236_Bruce_Irving_Email_Marketing_mixdown.mp3
Category:general -- posted at: 1:35pm EDT

California native, Jasinski is a Graduate of Santa Barbara City College, and The Culinary Institute of America. After being mentored by Wolfgang Puck, Jasinski decided to break off on her own in 2000 and took an Executive Chef role at Panzano, located Denver, CO. While working at Panzano she met her future business partner, Beth Gruitch and in 2004 they teamed up to open Rioja. Needless to say, this has turned out to be an amazing partnership and they've gone on to open three additional restaurants, all of which are located in Denver. Her accolades include: James Beard Foundation, "Best Chef Southwest 2013"; Bravo's Top Chef Masters, "Finalist Season 5"; and James Beard Semi-finalist, "Outstanding Chef Award 2016".

Direct download: 235_Jennifer_Jasinski2_mixdown.mp3
Category:general -- posted at: 3:58pm EDT

Zach Goldstein is the founder and CEO of Thanx Inc. Thanx is a mobile customer loyalty program that makes the loyalty process effortless for both restaurant owner and guest. Thanx is a full-featured, incredibly robust loyalty program that requires no hardware and no point of sales integration. Thanx is a free standing, highly customizable app that focus on only rewarding your must loyal customers, where as most rewards programs just off discounts to all of your customers. Zach explains how Thanx has a seamless ease of use for both operator and guest. He also explains how Thanx has an unconventional ability to convert regular customers into loyal customers. He explains that a 5% increase in customer retention can increase profitability by 100%.

Direct download: 234_Zach_Goldstein_Thanx_mixdown.mp3
Category:general -- posted at: 11:02am EDT

Eric Goodwin is the founder and President of Goodwin Hospitality, which is a leading expert in the hospitality industry and offers management recruiting, professional mystery shopping, innovative guest surveys and feedback programs, as well as support in recruiting and exit interviews.  In addition, Eric owns and operates both the Friendly Toast and Brazo, located in Portsmouth, NH. In 2014, Eric was named Restaurateur of the Year by the New Hampshire Lodging and Restaurant Association and his restaurant, Brazo, was voted The best cool night spot- readers choice, by New Hampshire Magazine.

Direct download: 233_Eric_Goodwin__mixdown.mp3
Category:general -- posted at: 2:17pm EDT

Born and raised in northern New Jersey, Bruce Kalman began his career at a local pizzeria in New Jersey, and later attended a small and hands­om culinary program at Hudson County Community College in Jersey City, NJ.  Chef Kalman is a James Beard nominated Rising Star Chef and has appeared on television shows like Food Network’s Chopped, Beat Bobby Flay, Esquire Network’s Knife Fight,  and Bravo’s Best New Restaurant. Today, Kalman is a partner in two restaurants, Union in Pasadena and Knead & Co. Pasta Bar + Market in Downtown Los Angeles.

Direct download: 232_Chef_Bruce_Kalman_mixdown.mp3
Category:general -- posted at: 3:30am EDT

It's no secret that I'm an ambassador of Upserve and today we're going to be discussing 5 ways you can improve your restaurant by joining the Upserve family.  

Joining me in today's discussing is Lindsay White, the Director of Customer Success for Upserve. Prior to building and directing the Customer Success Team at Upserve, Lindsay worked as a Director of Sales and Restaurant Relations for 7 years at OpenTable. Pre-OpenTable, Lindsay worked as chief dishwasher, bus-girl, GM, hostess with the most-ess, and Director of Operations for many of Boston's best restaurants, including the Barbara Lynch Group and L'Espalier.
Direct download: 231_Upserve_with_Lindsay_White_mixdown.mp3
Category:general -- posted at: 10:00am EDT

David Long is the Founder and CEO of MyEmployees; the largest employee engagement and recognition company on the planet and author of Built to Lead: 7 Management R.E.W.A.R.D.S Principles for becoming a top 10% Manager. In this episode we're discussing his book and why it is a must read for anyone aspiring to lead others or is interested in becoming a top 10% Restaurant Manager. Folks, there are countless lessons to be taken away from this book and David share the majority of those lesson in this episode. Honestly, he really gave more away more than I thought he would during this interview. You want to listen to this one! It will for sure get you moving in the right direction to becoming UNSTOPPABLE!

Direct download: 230_David_Long__mixdown.mp3
Category:general -- posted at: 6:56pm EDT