Restaurant Unstoppable with Eric Cacciatore

Zack Oates Restaurant Unstoppable Podcast

With Excitement Allow me to introduce to you today's guest, Founder and CEO of Ovation, Zack Oates. Zack Oates is an author, husband, father, entrepreneur, and hot tub aficionado (but not in that order, necessarily). He was voted Top 100 Entrepreneurs, rang the NASDAQ bell, won the world’s biggest business competition, and started 3 companies. He went on over 1,000 dates before he got married and wrote a book, Dating Never Works...Until it Does. He currently is Founder and CEO of Ovation, an actionable guest feedback platform for restaurants that specializes in text communication.

Check out episode 774 with Bruce Irving as mentioned in today's workshop.

Check out episode 793 with Rory Balkin as mentioned in today's workshop.

Check out episode 763 with David Scott Peters as mentioned in today's workshop.

Check out Bbot as mentioned in today's episode.

"Don't find out about [guest complaints] on yelp or google, resolve it in real time with that text conversation."

Show notes…

Calls to ACTION!!!

Favorite success quote or mantra:

  • "Choose to live an extraordinary life because an ordinary life is always waiting for you."

In today's workshop with Zack Oates we will discuss:

  • Why texting?
  • How to stay compliant
  • What should the text say?
  • When to send it?
  • How to track ROI?
  • How to build a database?
  • What are other ways to use texting?
  • what services do you recommend if they are quite ready for ovatoin
  • What systems for consistency


At Popmenu, we know that in today’s world, a great hospitality experience usually begins online. Keeping the conversation with guests going beyond the meal also requires simple, powerful, fun technology capable of expression through all kinds of channels. Our team takes pride in helping restaurants put their best foot forward digitally so they can focus on what they do best. We think PDF menus are super boring, we believe 3rd party platforms have had too much say in how consumers find their next dining experience and we deeply feel that sharing your beautiful menu doesn’t have to be so difficult, time-consuming and expensive. As a listener of the Restaurant Unstoppable, you'll receive $100 off your first month of Popmenu!

7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.

Contact info:


Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Zack Oates for joining me for another awesome episode. Until next time!


Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
Direct download: 796_Zack_Oates_PODCAST_mixdown.mp3
Category:general -- posted at: 3:30am EDT