Restaurant Unstoppable with Eric Cacciatore


Find out more about Jillian and Suerte here.

Key takeaways

  1. Maintain culture by staying connected with your team while physically separated
  2. Suerte chose WhatsApp because it's less concerned with “work”
  3. WhatsApp and communication with your team allows you to get to know each other better and become closer while physically separated
  4. WhatsApp has a Coronavirus Information Hub on their website which makes this easier
  5. Suerte has a tri-weekly newsletter given to everyone on their team
  6. Suerte had to lay-off their staff so they are providing meals to those who got laid-off
  7. Suerte has decided to close temporarily in order to take care oft heir people first
  8. File a mass-unemployment application for your entire staff
  9. Keep up team morale as best you can during this time

Resources mentioned in this Chronicle:

Direct download: 25a_COVID19_Jillian_Whitlow__mixdown.mp3
Category:general -- posted at: 5:10pm EDT

Key takeaways

  1. How their drive-through burger stand was up 39%
  2. Why Erica still decided to make the hard decision to close, despite the willingness of her staff to continue working. 
  3. We ask,  "Is it the socially responsible thing to stay open?"
  4. Staying in contact with your people via social media. 
  5. Working ON the business during this slow time.   

Resources mentioned in this Chronicle:

  • None
Direct download: 24COVID-19_Erica_Van_Leirop__mixdown.mp3
Category:general -- posted at: 2:42pm EDT

Raised in Cleveland, Ohio, Jason Berkowitz is a hospitality veteran dedicated to team development and operational excellence.  Jason credits his Psychology degree from Michigan State University for helping shape his unique approach to hospitality and team management.

His career spans more than 40 restaurant openings from fast-food to fine-dining. He's held a number of posts, including VP of Operations for Umami Burger and COO for Tocaya Organica. Today Jason serves as CEO and Founder of ArrowUp Training, a stylized safety, anti-harassment training and supervisory coaching n program for restaurants.

Catch Jason's book Please Don't Sleep With The Host: And 49 Other Tips For Managing A Functional And Profitable Restaurant

Check out Jason's previous episode: #703!

Show notes…

Calls to ACTION!!!

Favorite success quote or mantra:

  • "Be nice."

In today's episode with Jason Berkowitz we will discuss:

  • The inspiration for writing the book
  • The 15 Tips discussed today are:
    1. Be the best "YOU" that you can be
    2. Dress everyday like it's your first day of work
    3. Work like you own the place but remember that you don't
    4. Know the 5 things the owner checks when he walks into his restaurant
      • Vibe
      • Lighting
      • Temperature
      • Cleanliness
      • Gross sales
    5. Know the difference between a "Wow" and a "Holy shit" customer
    6. Embrace the law of averages
    7. Please don't sleep with the host
    8. Embrace your staff's ambitions, support them
    9. Provide you new hires with proper training and materials
    10. Lower the bar
    11. Respect your chef and their kitchen
    12. Take care of your feet
    13. For every problem you kill, another will rise in their place
    14. People fire themselves
    15. The noose fits just as easily on the hangman's neck

Today's sponsor:

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Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.

P&G ProfessionalTM offers innovative total foodservice solutions featuring trusted brands such as Dawn® Professional, Cascade® Professional, Spic and Span® and Comet®. We are unique in that our total solutions are founded in customer and patron understanding, superior products that help save time and cut overall costs, and a five-star service group that is compensated based on customer satisfaction, not commissions. Visit for the latest information about P&G Professional's solutions and services.


Contact info:


Social handle: @jdberko

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

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Huge thanks to Jason Berkowitz for joining me for another awesome episode. Until next time!


Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
Direct download: 704_Jason_berkowitz__mixdown.mp3
Category:general -- posted at: 3:30am EDT